Kloak Support

We're here to help. Most questions are answered below — if not, email us and we'll get back to you.

Contact
Email: support@kloakme.com
Typical response time: within 24 hours.

When emailing about a purchase, include your account ID (Account → shown at the bottom) and the approximate date/amount so we can find your account quickly.

Frequently asked questions

My code hasn't arrived — what do I do?

Codes usually arrive within a minute. Keep the app open on the My Numbers tab; if nothing arrives before the number expires, it is automatically refunded to your balance. You can also tap "Didn't work" to report it and get a refund, then try a different country.

Was I charged if a number failed?

No. Canceled, expired, and failed numbers are refunded to your credit balance automatically.

I reinstalled the app and my credits are gone.

Open Wallet → Restore purchases to reconnect this device to the account behind your Apple purchases. If you had signed in with Apple or Google, simply sign in again.

Can I get a refund on credits I bought?

Credit purchases are handled by Apple/Google and are generally non-refundable, but you can request a refund through Apple (reportaproblem.apple.com) or Google Play. Credits spent on failed numbers are always auto-refunded in-app.

Which services and countries are supported?

We support over 1,000 services across 150+ countries. Availability and price update live in the app in real time.

How do I delete my account and data?

Account → Delete account. This permanently removes your account, remaining credits, and order history. See our Privacy Policy.